Terms and Condition

Salutations! We, at demoise,net, hope you will enjoy our extensive portfolio as well as our mission! Our mission is to create quality crafted jewelry that is not only timeless, BUT also guilt free. We feel it's our responsibility to touch, sell, and promote love from the tiniest stone to the final product. If we sell products that symbolize love then it must be made with love. Period :) Please keep in mind all our products listed are all 100% handcrafted, stones used are from only conflict-free/fair trade sources, and we use only the finest recycled metals for of all products. For peace of mind, we ONLY works with lab grown and/or natural gemstones; all our lab grown products are from the best brands in the market.We are confident in our products , so our products are backed by lifetime warranty policy.
 
♥ Payment ♥
We ONLY accept payments via PayPal at this moment.
Once payment received, please allow 1-2 days to process and 2-3 weeks for us to create your ring from scratch (we make all our items to order to preserve energy and reduce waste for a greener earth); unless otherwise stated.
Tax will be added to price according different counties.
For all international packages, you are responsible for your country's duties, taxes, and/or other importing fees. Each country has different procedures and fees for importing so please contact with us (service@demoise,net) or do proper research prior to your purchase. Thank you!
 
♥ Shipping ♥
WE WE WILL PROVIDE TRACKING NUMBER FOR PACKAGE AS SOON AS PACKAGE IS READY TO SHIP :)
Shipping charge varies depending on your geographical position and the amount insured. Item will be shipped as FedEx international priority. It typically arrives 1-5 business days from date shipped. You are required to sign for release of package. You are responsible for all duties/taxes received from your country.
ALL OUR UPS & FedEx PACKAGES REQUIRE ADULT SIGNATURE in order for package to be released and a phone number in case they need to reach you regarding your package. IF PACKAGE IS ALREADY SHIPPED OUT and you need to change your address, you will be required to pay $20-$35 to change the address (depending on which shipping company, where is the new destination is etc...). This is because UPS & FedEx considers this as a new shipment and we will be charged for those changes; so please plan accordingly as to where you would like the package to be shipped to. IF WE DO NOT RECEIVE A CONTACT NUMBER PRIOR TO SHIPPING, we will NOT SHIP OUT the package until we receive the phone number.
Prices are subject to change as we follow the current shipping prices provided by the shipping companies.
 
♥ Refunds & Returns ♥
We offer a 30 day money-back guarantee or exchange on all purchases (this excludes items that are custom-made, engraved, rushed, discounted, and items on payment/financing plans). You will have 30 business days from the time you sign for your package to postmark the package back to us; all items purchased (excluding custom-made, discounted, and items on payment/financing plans) are eligible for a 1 time exchange within 2 weeks of receiving the item. All items returned must be in new/unused condition with all original documents and packaging. Prior to sending the package back, you MUST send us email for a Return Authorization number and we will send you return direction back by email.
Refunds are returned in the manner in which it was received as long as the provided guidelines above are followed. Refunds will be given less shipping costs. If we re-sized your ring, there will be a $25 charge. If the item was damaged in anyway, you will be charged for the damages. If the item is returned without its original box, tote, and/or all original documents that were shipped with package, there will be a $25-50 charge (depending on what was not returned).
 
♥ Warranty ♥
PLEASE FIRST CONTACT service@demoise,net PRIOR TO SHIPPING ITEMS TO OUR SHOP. We will provide the Return Authorization number and instructions on how to ship the item the package back safely for the warranty.
Lifetime Free Repairing Service For all repair shipments, please make sure to send photos to service@cgsring.com of the item shipped in multiple angles. For repairs specifically, take photos of the area that needs to be repaired.
Note: Warranty is voided IF item has been sized, altered, or worked on by other jewelers. You will be charged for repairs needed if item falls into any of the above categories.
Lifetime Free Cleaning Service
Our free cleaning service is just applicable for our items. Items from other jewelers, we may charge about $20 for each item.
Lifetime Free Tightening
We offer lifetime free tightening and check ups. We suggest all jewelry worn regularly to be checked and tightened at least once every 6 months; ideally every 3 months. This is because the stones are all held by prongs and they can easily snag on things or get knocked around quite a bit from wearing; this can loosen the stones with time.
*You are responsible for the shipping and handling charges to and from our shop for these service.
*Conditions for Warranty: Please bear in mind, jewelry is not resistant to normal wear, activities or trauma. This is especially true for rings since hands are regularly subjected to extensive abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. We do not cover damage or loss resulted from failure to receive to obtain necessary repairs in order to maintain the integrity of the product.
Here are some examples of common jewelry concerns that would not be considered manufacturing defects:
-Discoloration due to exposure to chemicals or makeup
-Prongs and precious metals, in general, wear down and may require rebuilding over time.
-Bent, caught, broken, or worn down prongs(s) allowing a stone to fall out or be lost due to normal wear or activities.
-Loss of stone or a stone has fallen out due to chipping or breaking caused by normal wear or trauma.
 
♥ 3D Custom Experience ♥
This process is only available for redesigning for different center stone size/shape or new complete custom designs. We will not do the 3D Custom Experience for a different stone color, ring size, or metal color. Thank you for understanding!
Within approx 1.5 weeks of your purchase/deposit (we need the project to be paid at least at 50% of total amount to launch project from start to finish), you will receive a 3D rendering of your designed piece of jewelry! We will wait for approval or the needed changes. If changes are needed, please allow 1-3 business days for the changes to be made. We will again email you the new CAD; you are allowed up to 5 sessions of changes. To be honest, we have never had to do more than 3 times because usually get it right 75% percent of the time on the first try, 20% on the second, and the remaining 5% is for the slight adjustments! Upon approval of the 3D CAD, we will shoot straight to finishing the ring which will take roughly 3 weeks for growing the wax, molding, casting, setting the stones, additional engravings, and quality control. IF you are adding milgrain detail to the ring, please allow an extra 1-3 business days on top of that. We will email you a photograph of the item when finished and wait for the approval prior to shipping out the item. When we receive the approval, we will ship out promptly if the item is paid in full. If the item has a remaining balance, we ask for the remaining balance to be paid in full prior to shipping out. Please note, once we decide on a design for the 3D experience we cannot make extreme changes in the design such as having a ring start as a simple solitaire and change it into a halo ring with accent flowers and pave diamonds; this is because it requires the 3D CAD to be completely redesigned. If the changes were adding to the height, bringing the split on the shank further down, or having the stones go further down the ring, etc… these changes are not a problem at all. You will be charged for new CAD fees if you change you mind on the overall design, shape of stone, size of the stone, or anything that requires complete rebuilding of the ring from ground up. For further information on the custom design process, please do not hesitate to contact us.
 
Service contact, please send email to
service@demoise,net